Privacy Policy

Last updated: 27 March 2026

This Privacy Policy explains how EroBoost Performance SRL ("we", "us", "our") collects, uses and protects your personal data when you visit and shop on eroboost.net (the "Website") or otherwise interact with us. We are committed to handling your information in a lawful, fair and transparent way.

1. Data Controller

The data controller responsible for your personal data is:

EroBoost Performance SRL
Website: eroboost.net
Email: [email protected]

2. Personal Data We Collect

2.1 Information you provide to us

We may collect and process the following types of personal data that you provide directly to us:

Account and order details: name, billing and shipping address, email address, phone number, order history.
Payment information: limited payment details such as payment method and transaction ID. Full card data is processed by our secure payment providers, not stored by us.
Communications: content of emails, messages submitted through contact forms, product reviews, and feedback you choose to share.
Marketing preferences: your choices about receiving newsletters and promotional messages.

2.2 Information collected automatically

When you use our Website, we may automatically collect certain information using cookies and similar technologies, such as:

IP address and approximate location (city/region level only).
Device type, browser type and operating system.
Pages visited, time and date of visits, time spent on pages, clickstream data.
Referring website or advertising campaign.

This information is generally collected in an aggregated or pseudonymous form and does not allow us to identify you directly, unless combined with other data you provide.

3. How We Use Your Data

We use your personal data only for specific, legitimate purposes and when we have a lawful basis for doing so. These purposes include:

3.1 To process your orders and provide our services

Processing and delivering your orders for Eroboost and any related products.
Managing payments, fees and charges.
Sending you order confirmations, shipping updates and related transactional messages.
Handling returns, refunds and customer support requests.

3.2 To communicate with you

Responding to your questions, requests for information or complaints.
Sending important notices about changes to our terms, policies or services.

3.3 Marketing and personalization (with your consent where required)

Sending newsletters and promotional offers about Eroboost and related products, if you choose to subscribe.
Customizing content and offers based on your browsing and purchase history, where permitted by law.

3.4 Website operation, security and improvement

Operating and maintaining the Website and its technical functions.
Protecting our Website, business and users from fraud, abuse and security risks.
Analyzing Website performance and user behavior to improve our products, services and user experience.

4. Legal Bases for Processing

Depending on where you live, we may rely on one or more of the following legal bases to process your personal data:

Contract: to perform our contract with you when you place an order or create an account.
Consent: when you subscribe to marketing communications or accept certain cookies.
Legitimate interests: to operate and secure our Website, improve our services and communicate with you about relevant products, in a way that does not override your rights.
Legal obligation: to comply with accounting, tax and other legal requirements.

5. Cookies and Similar Technologies

We use cookies and similar technologies to make our Website work properly, to understand how it is used and, where allowed, to personalize content and offers.

5.1 Types of cookies we use

Strictly necessary cookies: required for basic site functions such as shopping cart and checkout.
Performance and analytics cookies: help us understand how visitors use our Website so we can improve it.
Functional cookies: remember your preferences, such as language and region.
Marketing cookies: may be used to deliver relevant ads and measure campaign performance, where applicable.

5.2 Your cookie choices

You can manage cookies through your browser settings and, where available, through our cookie banner or preferences tool. If you disable certain cookies, some features of the Website may not function correctly.

6. How We Share Your Data

We do not sell your personal data. We may share your data with trusted third parties only when necessary and subject to appropriate safeguards:

Service providers: such as payment processors, IT and hosting providers, email service providers, analytics tools, and customer support platforms.
Logistics and delivery partners: to deliver your orders and manage returns.
Professional advisors: such as lawyers, accountants or auditors, where needed.
Authorities and law enforcement: when required by law or to protect our rights, safety or the rights and safety of others.
Business transfers: in the context of a merger, acquisition or sale of all or part of our business, your data may be transferred as part of that transaction, in accordance with applicable law.

7. International Data Transfers

Some of our service providers may be located outside your country or outside the European Economic Area (EEA). When your personal data is transferred internationally, we take steps to ensure an appropriate level of protection, such as using Standard Contractual Clauses or relying on other legal mechanisms permitted by data protection laws.

8. Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements. In general:

Order and transaction records are typically kept for the period required by tax and accounting laws.
Customer service communications are kept for a reasonable period to handle follow-up questions and improve our services.
Marketing data is kept until you withdraw your consent or object to such processing, or after a period of inactivity defined by us.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of access to the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request deletion of your data, subject to certain legal exceptions.
Right to restrict or object to certain types of processing.
Right to data portability, to receive your data in a structured, commonly used and machine-readable format where applicable.
Right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before acting on your request.

10. Data Security

We take appropriate technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Children’s Privacy

Our Website and products are intended for adults. We do not knowingly collect personal data from children under the age of 18. If you believe a child has provided us with personal data, please contact us so we can remove that information.

12. Third-Party Websites

Our Website may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a notice on the Website.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

EroBoost Performance SRL
Email: [email protected]
Website: eroboost.net